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Email, SMS & Customer Lifecycle

Retention Marketing

Your customers, subscribers, and followers are your most valuable asset. We help you turn existing relationships into recurring revenue. We're experts in email marketing, e-commerce lifecycle automation, and newsletters, bringing fresh thinking to channels most businesses underestimate. There's always something valuable to say, always a way to engage. That's what we do best.

Retention Marketing illustration
WHY IT MATTERS

Your Customer List Is an Untapped Goldmine

5-7xcheaper to retain a customer than acquire a new one

Acquisition Costs Are Skyrocketing

Customer acquisition is 5-7x more expensive than retention. Every dollar spent chasing new customers while your existing ones go quiet is a dollar wasted.

Your Email List Is Decaying

Lists decay 25-30% annually. Every day you don't email, subscribers forget you exist. The asset you built is evaporating.

Competitors Are Nurturing Your Customers

While your emails sit in drafts, competitors are building relationships with the customers you acquired. Silence is an invitation for them to leave.

25-30%Annual email list decay rate without engagement
$42Average ROI for every $1 spent on email marketing

Generic Emails Don't Convert

Blasting your entire list with the same message means speaking to no one. Segmentation and personalization aren't optional, they're survival.

OUR PROCESS

How We Work

1. List Audit & Analysis

Evaluate your current list health, engagement patterns, and revenue attribution. We find the hidden opportunities in your data.

2. Lifecycle Mapping

Map every customer touchpoint from welcome to win-back. Identify where customers drop off and where engagement peaks.

3. Segmentation Strategy

Divide your list into meaningful segments based on behavior, value, and engagement. Speak to individuals, not masses.

4. Flow Development

Build automated email and SMS flows: welcome series, abandoned cart, post-purchase, win-back, and more. Set it once, profit forever.

5. Campaign Calendar

Plan ongoing campaigns including newsletters, promotions, and product launches. We ensure you always have something valuable to say.

6. Optimize & Scale

A/B test subject lines, content, timing. Track revenue per email. We obsess over the details that drive performance.

YOUR UNTAPPED ASSET

Turn Existing Customers Into Revenue

Your email list is one of the most valuable assets you own. We help you unlock its full potential with strategic lifecycle marketing.

Email Performance
Last 30 days
$94K
Email Revenue
This month
48%
Open Rate
Industry avg: 21%
+4.8K
List Growth
New subscribers
+68%
LTV Increase
vs. last quarter
CampaignSentOpen RateRevenue
Welcome Series24.8K62%$16,840
Abandoned Cart6.4K52%$25,780
Win-Back Campaign10.2K38%$8,420
Weekly Newsletter57.8K44%$12,680

Channels We Master

Email Marketing
Campaigns, automation, sequences
SMS Marketing
High-impact, time-sensitive
E-commerce Flows
Klaviyo, Mailchimp, Beehiiv
Newsletters
Engagement & thought leadership
$42
average return for every $1 spent on email marketing
WHAT YOU GET

Full-Service Deliverables

Email marketing mastery
SMS campaign management
Newsletter strategy & execution
E-commerce lifecycle flows
Klaviyo, Mailchimp, Beehiiv
Welcome series automation
Abandoned cart recovery
Win-back campaigns
Customer segmentation
A/B testing & optimization
Revenue attribution tracking
Ongoing campaign calendar
FREQUENTLY ASKED QUESTIONS

Common Questions

What retention marketing channels do you work with?

We specialize in email, SMS, and newsletter marketing. Whether it's transactional flows, promotional campaigns, or weekly newsletters, we handle strategy, copywriting, design, and deployment.

What platforms do you have experience with?

We work extensively with Klaviyo, Mailchimp, Beehiiv, Brevo, and most major ESPs. If you're already on a platform, we'll work within it. If you're starting fresh, we'll recommend the best fit.

I have an email list but I'm not doing much with it. Can you help?

That's exactly where we add the most value. We'll audit your list health, segment your audience, build automated flows, and create a campaign calendar that turns that dormant list into revenue.

How do you measure the success of retention marketing?

We track revenue attributed to email/SMS, open rates, click rates, conversion rates, list growth, and customer lifetime value. You'll get clear monthly reporting that ties our work directly to dollars.

How long before I see results?

Most clients see measurable revenue lift within the first 30 days once core flows are live — welcome series, abandoned cart, post-purchase, and win-back. Campaign revenue builds steadily from there.

What does retention marketing cost?

Pricing depends on your list size, how many channels we manage, and the volume of campaigns and flows you need. Book a call and we'll put together a proposal based on your specific situation.

Do you write all the copy and design the emails?

Yes, end to end. Strategy, copywriting, design, coding, QA, and sending. We also handle A/B testing and ongoing optimization. You approve the work; we do everything else.

Can you help with e-commerce lifecycle marketing specifically?

That's a core focus. We build the full lifecycle — from first-time visitor capture through repeat purchase programs, VIP tiers, subscription nudges, and win-back sequences tailored to e-commerce.

Will you take over my existing flows or start from scratch?

We start with an audit of what you have. If existing flows perform well, we optimize them. If they need a rebuild, we do that. No ego — we just do what drives the best results.

How do you handle list growth?

We implement high-converting signup forms, pop-ups, landing pages, and lead magnets. We also advise on organic and paid list-building strategies to feed the top of your retention funnel consistently.

GET STARTED

Ready to Unlock Your List's Potential?

Book a discovery call and we'll show you exactly how much revenue is sitting untapped in your email list.